Refund policy

We have a 7-day return policy, which means you have 7 days to request a return after receiving the product.



To qualify for a return, your product must be in the same condition as it was received, not worn or used, labeled, and in its original packaging. You also need a receipt or proof of purchase.



To begin returning goods, you can contact us through the following methods greencollection@163.com / Whats APP: +86 18475604809. Please note that returns need to be sent to the following address.



If your return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Items returned to us without prior request for return will not be accepted.



You can stay at any time greencollection@163.com/ Whats APP: +86 18475604809 Contact us for any return issues.




Damage and issues. Please check your order upon receiving it. If the product is defective, damaged, or you have received the wrong item, please contact us immediately so that we can evaluate the issue

And correct the problem.




Exceptions/Non returnable items Some types of items cannot be returned, such as perishable items (such as food, flowers, or plants), customized items (such as special orders or personalized items), and personal care items

(such as beauty products). We also do not accept returns of hazardous materials, Flammable liquid or gases. If you have any questions or concerns about your specific project, please contact us.



Unfortunately, we do not accept returns for special offers or gift cards.




Exchange

The quickest way to ensure that you receive the desired item is to return the item you have. Once the return is accepted, please purchase a new item separately.




EU 7-day cooldown period

Despite the above regulations, if the goods are shipped to the European Union, you have the right to cancel or return your order for any reason or reason within 7 days. As mentioned above, your product must be in the same condition as when you received it, not worn or used, labeled, and in its original packaging. You also need a receipt or proof of purchase.




Once we receive and check your return, we will notify you and inform you of the refund

Has approval been obtained. If approved, we will automatically refund you through the original payment method within 10 working days. Please remember that your bank or credit card company may also need some time to process and issue refunds.

If it has been more than 15 business days since we approved your return, please proceed through greencollection@163.com / Whats APP: +86 18475604809 Contact us.